Effective Date: 28th Jan 2025

Welcome to Anton’s Plumbing & Gas. These Terms & Conditions govern your use of our website and services. By accessing or using our website, booking services, or interacting with us, you agree to comply with and be bound by the following terms. Please read them carefully.

1. General Information

Anton’s Plumbing & Gas is a plumbing and gas service provider based in Sydney, Australia, offering a variety of plumbing, gas, and maintenance services.
These Terms & Conditions apply to all visitors, users, and customers of the Anton’s Plumbing & Gas website and services, including any services we provide through online forms, emails, and phone calls.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

2. Services Provided

Anton’s Plumbing & Gas offers plumbing and gas services, including but not limited to installation, repair, maintenance, and emergency services.
Our services are available to both residential and commercial customers in the Sydney Metro Area.
All services are subject to availability and confirmation based on location, scheduling, and specific customer requirements.

3. Booking and Payments

Bookings: Services can be booked through our website, by phone, or by email. When you make a booking, you agree to provide accurate and up-to-date contact information.
Pricing & Quotes: Any pricing quoted is an estimate. Final pricing will depend on the nature and scope of the work required. We will inform you of any changes to pricing before proceeding with the job.
Payment Terms: Payment must be made on completion of works unless otherwise agreed in writing. We accept credit cards and bank transfers. A receipt will be provided for all payments.
Late Payments: If payment is not received when due, we reserve the right to charge interest on any outstanding balance and to recover any reasonable costs incurred in collecting overdue amounts, where permitted by law.
Call Out Fee: A $0 call out fee applies from 7:00am to 3:00pm on weekdays, excluding public holidays.

4. Cancellations, Rescheduling, and Refunds

Cancellations: If you need to cancel or reschedule an appointment, we ask that you provide reasonable notice. Failure to do so may result in a cancellation fee where applicable, and you will be advised of any such fee at the time of booking or cancellation.
Refunds: Refund requests will be considered on a case-by-case basis. If you are unsatisfied with the services provided, please contact us as soon as reasonably possible so we can review the issue and work toward a resolution.
Service Termination: We reserve the right to refuse or terminate services if the customer breaches these Terms & Conditions or engages in inappropriate, unsafe, or abusive behaviour.

5. Liability

Anton’s Plumbing & Gas is committed to providing high-quality services. However, we are not responsible for any indirect, incidental, special, or consequential damages arising from the use of our services or the inability to use our website, to the extent permitted by law.
We do not accept liability for pre-existing issues with plumbing or gas systems discovered during service, unless specifically stated otherwise in writing.
In the event of a dispute, our liability will be limited to the total amount paid by the customer for the services provided, to the extent permitted by law.

6. Website Use

Content: All content on our website, including text, images, logos, and graphics, is the property of Anton’s Plumbing & Gas and is protected by copyright laws. You may not copy, reproduce, or use any content from our website without express permission.
Website Access: We reserve the right to withdraw or amend the services we provide on our website without notice. We are not liable if, for any reason, our website is unavailable at any time.
Prohibited Use: You may not misuse our website by introducing viruses, malware, or any harmful technology. Unauthorised access to our website or any of its systems is prohibited.

7. Privacy Policy

Your privacy is important to us. For information on how we collect, use, and protect your personal data, please read our Privacy Policy.
By using our website or services, you consent to the collection and use of your data as described in our Privacy Policy.

8. Changes to These Terms

Anton’s Plumbing & Gas reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date.
It is your responsibility to review these Terms & Conditions regularly to stay informed of any updates. Continued use of our website and services after changes are posted constitutes your acceptance of those changes.

9. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of Australia. Any disputes will be resolved under the applicable courts of New South Wales.
If you have any concerns or disputes regarding our services, please contact us first. We will work to resolve any issues amicably. If a resolution is not possible, the matter may be escalated in accordance with applicable law.

10. Contact Us

If you have any questions about these Terms & Conditions or require more information, please contact us at:

Anton’s Plumbing & Gas
Phone: 0493 824 176
Email: Info@antonsplumbingandgas.com.au
Address: Servicing Sydney Metropolitan